Who should approve exceptions to policy when offering a flavor not carried?

• A. Ignore the request.
• B. Involve a supervisor for exceptions if policy allows.
• C. Offer an alternative without approval.
• D. Inform customer to choose another product.

Answer: (B)

When a flavor isn’t carried, handling the request through the proper authority keeps things fair and consistent. Involving a supervisor to approve any exception ensures the decision is checked against policy, inventory limits, and pricing or promotional rules, so that every store follows the same standard and there’s a clear record of what was approved. This protects both the customer and the business and helps maintain a reliable, uniform experience across locations.

Ignoring the request bypasses policy and misses an opportunity to handle it properly. Offering an alternative without approval sidesteps controls and can lead to inconsistent practices. Telling the customer to choose another product without exploring a policy-based path to approval also leaves the request unresolved and can feel unsatisfactory.