Which of the following best describes when to offer a flavor sample?

• A. Always offer a sample to every customer.
• B. Never offer samples for new flavors.
• C. Gauge interest, provide a small sample per policy, and ensure it doesn’t impact service speed.
• D. Offer a full tasting flight.

Answer: (C)

Knowing when to offer a flavor sample is about balancing curiosity with the pace of service. The best approach is to gauge interest from the customer, provide a small sample within policy, and make sure it doesn’t slow things down. This lets someone explore a flavor they're curious about without committing, while keeping the flow of orders smooth and the operation consistent.

If you offered a sample to every customer, it could bog down service and waste resources. If you never offered samples for new flavors, customers might miss a chance to try something they’d love. A full tasting flight is usually more than a quick impulse test and can disrupt the normal service rhythm. By keeping to a small sample when there’s interest and following the policy, you strike the right balance between customer experience and efficiency.