What is the recommended approach when a flavor combination request is not on the standard menu?

• A. Immediately refuse and suggest something else without checks.
• B. Suggest approved alternatives, verify compatibility with the base, check allergen info, and escalate to a supervisor if needed.
• C. Use any combination regardless of base or allergens.
• D. Ignore the request and proceed with standard menu.

Answer: (B)

Handling non-menu flavor requests safely and consistently means guiding the customer through approved options and ensuring everything fits with the base drink. The best approach is to offer approved alternatives, verify the flavor will work with the base, check allergen information and cross-contamination risks, and escalate to a supervisor if the customization falls outside standard tolerances. This keeps flavors within tested profiles, protects customers with allergies, and provides oversight when a request is unusual. Other approaches fall short: refusing without checks skips safety and may frustrate the customer; mixing any combination without ensuring base compatibility or allergen safety risks both safety and flavor; ignoring the request and sticking to the menu misses a chance to personalize responsibly.