If a flavor request is not on the standard menu, what should you do?

• A. Proceed with the order without approval.
• B. Escalate to a supervisor if needed.
• C. Recreate the drink using random substitutions.
• D. Ignore the customer request.

Answer: (B)

When a flavor request isn’t on the standard menu, the right move is to check with a supervisor. This step makes sure you’re following store policy and allows a trained staff member to confirm whether the customization is approved, what ingredients are appropriate, and any safety or quality considerations. It also helps ensure consistency across orders and protects both the customer and the business from misunderstandings or allergen concerns. If a supervisor says it’s allowed, you can proceed with clear instructions; if not, you can offer an approved alternative. Avoid moving forward without approval, making random substitutions, or ignoring the request, because that can compromise safety, quality, and customer service.