If a customer asks for allergen information about a specific flavor, what should you do?

• A. Assume no allergens without checking.
• B. Check the ingredient list, confirm allergens, offer safe alternatives, and involve a supervisor if needed.
• C. Tell customer to check the label themselves.
• D. Provide generic allergen info without specifics.

Answer: (B)

When a customer asks about allergens for a specific flavor, accuracy and safety come first. Start by pulling up the ingredient list for that flavor and carefully identify any ingredients that are common allergens. Confirm whether those allergens are present and also consider cross-contact risks in production or in-store handling. If allergens are present or there’s any uncertainty, explain clearly which allergens apply and what the risk is, and involve a supervisor to verify the details. If there’s any doubt or potential cross-contact, offer safe alternative flavors the customer can enjoy. This careful, verified approach protects the customer and builds trust.