How should you handle a price discrepancy at the register?

• A. Recheck the item and promotion, adjust with supervisor if needed, and provide a correct receipt.
• B. Ignore the discrepancy.
• C. Refund all items without verification.
• D. Recalculate using random price.

Answer: (A)

When a price discrepancy shows up, the goal is to charge the customer correctly and apply any valid promotions. The right approach is to recheck both the item and the promotion at the register, since there can be a mislabel, a scan error, or a promo change. If the price still doesn’t align, involve a supervisor to approve the adjustment. After confirming the correct price, adjust it and give the customer a receipt that reflects the accurate total. This keeps the transaction accurate and builds trust.

Ignoring the discrepancy risks charging the wrong amount and violating store procedures. Refunding all items without verification ignores proper checks and can lead to improper refunds. Recalculating with a random price is inappropriate and undermines policy and customer confidence.