According to store policy, how should cash and payments be handled?

• A. Follow register procedures, verify totals, issue receipts, handle refunds with supervisor, and never leave cash unattended.
• B. Leave cash unattended while clocking out.
• C. Skip issuing receipts to speed up service.
• D. Handle refunds without supervisor approval.

Answer: (A)

Proper cash handling hinges on keeping accurate control at every point of a transaction and maintaining a clear record for accountability. According to store policy, cash and payments should flow through the register exactly as trained: follow the register procedures, verify the totals with the customer, and issue a receipt so there’s a tangible record. If a refund is needed, it should be handled with supervisor involvement to ensure the transaction is legitimate and properly documented. And through it all, cash should never be left unattended, so it stays secure and can be counted accurately at the end of the shift. This combination protects the customer, the business, and the team by providing an audit trail, preventing errors, and reducing opportunities for theft. Skipping receipts, leaving cash unattended, or approving refunds without supervision breaks these controls and creates risk.